Frequently Asked Questions

What payment methods do you accept?

We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. All payments are processed securely through our encrypted payment system.

How long does shipping take?

Standard shipping takes 3–7 business days within the continental United States. Orders are processed within 1–2 business days before shipping. You will receive a tracking number via email once your order ships.

Do you offer free shipping?

Yes. Orders over $35 qualify for free standard shipping within the continental US. Orders under $35 ship for a flat rate of $5.99.

Can I return or exchange a product?

Yes. We offer a 30-day return policy on all unused items in their original packaging. To initiate a return, contact us at support@vipergoods.store with your order number. We will provide a return shipping label and process your refund within 5–7 business days of receiving the item.

Are your products covered by a warranty?

All products are covered by our standard quality guarantee. If a product arrives damaged or defective, contact us within 14 days of delivery for a full replacement or refund. Manufacturing defects discovered within 90 days of purchase are also covered.

Do you ship internationally?

Currently we ship only within the United States, including Alaska and Hawaii. International shipping may be available in the future.

How do I track my order?

Once your order ships, you will receive an email with a tracking number and a link to track your package. You can also check your order status by contacting our support team.

Can I cancel or modify my order?

Orders can be modified or cancelled within 2 hours of placement. After that window, orders enter processing and cannot be changed. Contact us immediately at support@vipergoods.store if you need to make changes.

Are your products food-safe?

Yes. All kitchen products that contact food are made from food-safe materials and meet FDA standards. Material information is listed in each product description.

How should I care for cast iron products?

Season your cast iron with a thin layer of cooking oil and heat it in the oven at 450°F for one hour. After use, clean with hot water and a stiff brush (avoid soap). Dry immediately and apply a light coat of oil. Store in a dry place.

Do you offer gift cards?

Gift cards are not currently available but are coming soon. Sign up for our newsletter to be notified when they launch.

How do I contact customer service?

Email us at support@vipergoods.store or call (747) 222-0051 during business hours (Mon–Fri, 9 AM–5 PM PT). We respond to all emails within one business day.

Is my payment information secure?

Absolutely. All payment data is encrypted using industry-standard TLS encryption. We never store your full card number on our servers. Our payment processing is PCI DSS compliant.

What if my order arrives damaged?

If any item arrives damaged, take a photo of the damage and email it to support@vipergoods.store along with your order number. We will ship a replacement at no cost or issue a full refund within 48 hours of receiving your claim.